Frequently asked questions
Every organization is different which is why we prefer to talk to you to discuss your individual needs. Our pricing is based on the size of your websites, the level of support you need, and which parts of the platform you need. It’s flexible yet scalable.
Most contracts are a minimum of 12 months. Discounts may be available for multi-year contracts. Talk to us to discuss your requirements.
Anybody with a large website can make use of Silktide. The majority of our customers are in a range of industries, both in the public and private sectors.
We work with governments at the national and local level, healthcare, financial institutions including banks and credit unions, higher educational establishments including universities and colleges, and marketing and web agencies.
No. There’s no authentication, logins, passwords, or anything else needed for Silktide to be able to scan your public websites.
Silktide can handle hundreds of pages up to a hundred thousand pages, and more. Your individual circumstances depend on your contract, but you’ll choose how many pages you wish to monitor at any given moment.
We have a number of support plans available. Regardless of which you choose, you’ll always be able to email us any questions at email@example.com or speak to us on our Live Chat, so you’ll never be far away from an answer to your question. We also have an extensive support center.
We offer training webinars, one-to-one consultations, and much more. Speak to us about your requirements.
Yes. But it depends on a few technical factors. As individual circumstances vary, we’d suggest you speak to us about your requirements.
Yes. Speak to our Customer Success team. Additional fees may apply.
Once you’ve contacted us, we’ll be in touch to have a consultation about your specific requirements and answer any questions you have about Silktide. You’ll then be given the opportunity to have a full, personalized demo of our platform using data from your own website.
Yes. We integrate with a range of Content Management Systems. The benefit of this is that any changes you make in your CMS will trigger an immediate retest of your content in Silktide. CMS integration is, however, entirely optional, and if you have a custom CMS or one that we don’t support (yet) you can still use Silktide fully.
No. There’s no need to install anything or add any scripts to your website for Silktide to scan your website.
No. We never will. This is because accessibility overlays do not work. It’s impossible to fix your accessibility issues by adding a script to your website. Instead, Silktide tells you where the accessibility problems are, and teaches you how to fix them. Only by fixing the issues at the source, rather than attempting to mask them, will you be able to have a more accessible website.
No. No software is capable of fixing issues for you. Be very wary of any company that offers a product that claims to fix accessibility issues automatically using software. Right now, that’s just not possible. The only true fix for accessibility issues is to fix the underlying code at the source.
However, you’ll find that Silktide finds many issues automatically and tells you how to fix them yourself. It’s very easy to use, and our customers love how simple we make it. As long as you have access to a developer or external team, you’ll be able to make great progress quickly using Silktide. Even non-technical members of your team, like content writers, will be given pointers on how to create more accessible content. Read more about web accessibility responsibilities in this article.
By default, we scan every five days. But you can run unlimited ad-hoc testing on your entire site or on single pages, whenever you like.
Silktide scans your website, gives you a score, explains where the issues are, and tells you how to fix them. Once you have made your changes, Silktide rescans your website and your score increases. It’s a simple yet comprehensive solution for web teams in large organizations to manage thousands of pages of web content. Click here for more detail about how Silktide works.
Of course! The level of training you’ll receive is based on your support package. However, customer feedback tells us that we have an incredibly easy-to-use product that requires little training. We’re the highest-rated accessibility testing platform on G2 for Usability and Customer Satisfaction.
No. But we do offer free tools to help you make your website better, including a free accessibility checker for Google Chrome and a free accessibility book to help you understand this complex topic. Find out more in our Resources section.
Yes. Silktide can test PDFs as well as web pages. Our PDF tests include spelling, grammar, and more.
Yes. We offer a range of consultancy services, manual auditing, and bespoke training. Get in touch with us for more information.
Yes! Silktide is ahead of the curve when it comes to AI. You can read more about our capabilities here.