Create a better user experience for your citizens

Meet your channel shift targets

With the twin challenges of decreasing funds and increasing demand, it’s more important than ever to ensure your website is running smoothly. Citizens expect your website to give them clearly presented information, and if they find it hard to take action, they will use alternate channels to contact you.

Therefore, to meet your channel shift target, you should create an online digital experience that solves your users’ problems.

Quality assurance testing

Silktide helps you make sense of your website with automated testing for user experience issues including readability, broken links, and uptime monitoring.

Silktide tracks issues with page loading speeds or inaccessible content on mobile devices, and presents clear information to your team for remedial action.

Track and report on goals

You may have a large team, each responsible for a different part of your website, or for multiple websites. Keeping track of who takes care of which issues could be a challenge.

Roles and responsibilities

Silktide gives your management team a way to keep track of responsibilities, assign issues to relevant team members, and monitor progress toward improvement goals.

Each team member can be given different levels of platform access, so they only see issues relevant to their department. This means nobody gets overwhelmed with non-relevant information.