Web governance for governmental departments

Meet your channel shift targets

With the twin challenges of decreasing funds and increasing demand, it’s more important than ever to ensure your website is running smoothly. Citizens expect your website to give them clearly presented information, and if they find it hard to take action, they will use alternate channels to contact you.

Therefore, to meet your channel shift target, you should create an online digital experience that solves your users’ problems.

Content optimization

Silktide helps you make sense of your website with automated testing for user experience issues including readability, broken links, and uptime monitoring.

Silktide tracks issues with page loading speeds or inaccessible content on mobile devices, and presents clear information to your team for remedial action.

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Make your website accessible

By creating a website that complies with the latest accessibility standards, WCAG 2.1, you’ll improve access to online services for your most vulnerable citizens.

Manual accessibility testing and error identification requires a disproportionate amount of staffing and budgetary resource.

Mobile accessibility testing

Silktide is the platform that automatically tests your website (including mobile) against WCAG 2.1. It breaks down seemingly unmanageable tasks into bite-sized chunks. Your team can concentrate on fixing issues, increasing your productivity, and reducing costs.

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Track and report on goals

You may have a large team, each responsible for a different part of your website, or for multiple websites. Keeping track of who takes care of which issues could be a challenge.

Roles and responsibilities

Silktide gives your management team a way to keep track of responsibilities, assign issues to relevant team members, and monitor progress toward improvement goals.

Each team member can be given different levels of platform access, so they only see issues relevant to their department. This means nobody gets overwhelmed with non-relevant information.

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Increase productivity. Reduce costs.

Silktide helps you drive down service delivery costs by helping you find issues with your website that you otherwise could not without extensive manual testing.

Comprehensive in-platform education

Get guidance on how to fix issues along with clear, concise explanations that any team member can understand. Share information between teams and enable staff to work in new ways.

We’ll educate and guide your team toward better accessibility compliance, with team onboarding and comprehensive in-platform learning resources.

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Case study

Nottingham City Council

Improved accessibility through education

NCC educates its team and improves web accessibility using Silktide.

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Fifteen years of technology

Silktide has been testing websites with our proprietary software since 2005. We don’t just analyze the code, we find errors that your citizens would.

Real browsers. Real devices.

By loading pages in real browsers, with JavaScript enabled, on multiple devices, we replicate your users and experience your website as they would.

We’re confident that Silktide will find issues that other platforms simply can’t. We work with organizations around the world to help make the web a better place for everyone.

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Official Socitm accessibility partner

We’re the power behind Socitm’s BetterConnected+, undertaking automated testing of your websites and measuring the findings against accessibility standards.

Socitm members receive free monthly reports on website accessibility, run by Silktide’s accessibility testing platform.

Silktide’s partnership with Socitm is the first step in giving UK public service website owners the tools and training needed to effect real change in how they approach website accessibility.

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How Silktide helps government websites

“Our accessibility score increased from 76 to 91 in a short time, thanks to being able to identify more accessibility issues with Silktide.”

David Hyslop | Web developer | Nottingham City Council

“Silktide is invaluable in assisting us to meet the new accessibility requirements for government websites.”

Sarah Hanna | Web content author | Huntingdonshire Council

“We have used accessibility, link and spell checking software for a long time, but the way Silktide works means it’s so much easier for us to make changes to our website and to understand why those changes need to be made.”

Giuseppina Volenza | Head of Communications | Tandridge Council

“The platform provided very clear explanations of governance issues on our website. The level of detail shown and the explanation given depends on the type of user which is really helpful.”

Rob Fowles | Head of Digital Channel Management | University of Birmingham

“It’s obvious that a lot of work has been put into the accessibility reporting to help tackle the recent regulations for public sector sites. It presents the issues in an easy to understand way so it is easy to find issues across multiple sites”

Matt Pearce | Website Services Manager | Warwick District Council

“Silktide is a really user-friendly platform. It provides easy to understand insights into accessibility, content, and marketing and makes improving the website a breeze.”

Adam Staples | Digital Services Manager | St. Albans City & District Council

Create a better user experience for your citizens