Why Australian healthcare providers choose Silktide
- Local support and expertise: Our friendly Australia-based sales and support teams, headquartered in Sydney, understand the unique challenges of government agencies. We’re here to help!
- Personalized onboarding and training: Work with our dedicated Customer Success team, located right here in New South Wales, for virtual training sessions to fit the requirements of your agency staff.
- Free tools and educational materials: We help make the technical approachable, through free learning resources and engaging video content.
- Secure, scalable, and usable: With SOC2 compliance, VPAT, and the ability to test millions of pages, Silktide is built for global organizations.
Silktide helps you meet accessibility requirements
Australian healthcare providers must ensure their digital content is accessible to people with disabilities under the Disability Discrimination Act 1992 (DDA). The Australian Human Rights Commission (AHRC) can investigate complaints about inaccessible websites. Additionally, Australian government policies often mandate WCAG 2.0 or 2.1 compliance for public-facing websites.
Silktide helps with:
- Automated accessibility scans: Quickly identify DDA and WCAG 2.2 AA issues across your entire site.
- Actionable fixes: Provide clear guidance for developers and content editors to resolve accessibility barriers.
- Continuous monitoring: Set up scheduled scans so sites remain compliant, even as content evolves.
- Manual accessibility testing: In-depth, expert-led manual accessibility auditing.
Managing large volumes of content and patient portals
Australian hospitals and health services typically run multiple websites – ranging from main hospital sites to specialized clinic portals. Ensuring consistent, accessible, and up-to-date content across all these channels is a significant challenge.
Silktide helps with:
- Centralized dashboard: Track and manage accessibility, user experience, and quality issues across multiple domains in one place.
- Bulk document scanning: Identify problematic PDFs and other file formats quickly.
- Track and report on goals: Assign issues to relevant team members, and monitor progress toward improvement goals.
- Custom policies: Writing, multimedia, brand, and legal compliance checks, uniquely tailored to your organization through powerful customized tests.
Ensuring readability & plain language
Australia’s diverse population includes many people from culturally and linguistically diverse backgrounds. Healthcare websites need to be clear, concise, and accessible to readers with varying literacy levels or English proficiency.
Silktide helps with:
- Readability checks: Evaluate content against reading level benchmarks to ensure clarity.
- Guidance on terminology: Spot jargon or acronyms that may hinder comprehension, encouraging plain language best practices.
- User experience insights: Provide heatmaps and analytics showing where users might get stuck or confused.
- Inclusive design principles: Automated checks for color contrast, font size, and layout ensure a better user experience for all patients.
Brand consistency & multi-site governance
Large health networks or Local Health Districts (LHDs) often operate multiple sites, each requiring cohesive branding and user experience. Inconsistent designs can confuse patients and dilute trust.
Silktide helps with:
- Brand compliance monitoring: Automatically detect color or style inconsistencies across different websites and sub-sites.
- Streamlined workflows: Assign tasks to local teams, track progress, and maintain uniform standards across every digital channel.
- Real-time alerts: Get notified when newly added content breaks brand guidelines.
Risk management & financial considerations
Healthcare budgets are often under pressure, and any risk of non-compliance with the DDA or privacy laws could lead to costly legal action. Additionally, outdated or confusing websites can deter patients from accessing services – impacting revenue and public perception.
Silktide helps with:
- Reduced legal risk: Proactive accessibility scanning helps you avoid potential lawsuits and government fines.
- Time & resource savings: Automation frees up staff hours by identifying issues instantly, allowing teams to focus on more strategic initiatives.
- Better patient retention: Improved digital experiences encourage patients to stay within your healthcare network for continued care, ultimately supporting financial stability.
Discover Silktide’s web accessibility solutions
Silktide offers comprehensive automated web accessibility testing, in-house experts for manual accessibility audits, a range of training programs and accessibility consultancy.
-
Automated web accessibility testing
Gain visibility of accessibility barriers across all your websites, establish your current accessibility challenges, and prioritize your efforts.
-
Expert manual accessibility audits
Backed by years of experience, our team professionally evaluate your website to the highest accessibility standards, with full issue reporting and remediation guidance.
-
Training and consultancy
Training, awareness programs, and resources to help you foster a mindset that values and prioritizes accessibility at all levels.
Risk reduction
Continuous scanning helps you detect and fix issues before they become a liability.
Ease of use
Silktide’s intuitive interface is built for everyone – from communications teams to IT specialists.
Reporting, metrics, and analytics
Generate clear, actionable reports to demonstrate compliance and improvements to leadership.
Scalability across multiple sites
Manage all your agency’s domains and sub-sites in one centralized platform.
ROI
By automating manual tasks, Silktide frees up staff time, reducing costs and improving efficiency.
The complete solution for better websites
Every website management tool in one unified platform, Silktide helps you get a deeper understanding of your web estate, so you can create higher quality digital experiences.
What sets Silktide apart?
Our unique platform is built with industry-leading technology by a passionate team of experts
Plain-English documentation
Everything is built by us, including help content, videos, and clear explanations. Making accessibility easier to understand is one of our guiding principles.
Fully-integrated analytics
It’s not just basic stats, our cookie-free analytics platform was built from the ground up to give everyone on your team the information they need.
Expert manual auditing
The gold standard of web accessibility is manual auditing by accessibility experts. Make it a key component of your accessibility strategy. Our Inclusion team provides professional accessibility services.
User flow testing
Other platforms might be able to see you’ve got a form on your page, but they can’t test every step and let you know if they’re working.
Real time updates
Any changes you make gives you immediate feedback, so you work faster. Silktide automatically retests the thing you changed, not the whole site.
Testing behind logins
We can fully test customer account areas, Intranets, learning management portals, and any part of your websites that require a login.
Every check visible in Inspector
Every single Silktide check (hundreds of them) is shown to you on the page they occur. It increases the speed of your work dramatically.
Decisions for everything
Silktide intelligently allows you to make decisions on every single check in the whole platform.
Role-based access control
Silktide is built for Enterprise. With RBAC, user permissions, and SOC2, Silktide is used by well-known global brands, governments, healthcare providers, financial institutions, and streaming services.
Consistently voted #1 for usability by G2
Our customers love how easy Silktide is to navigate, helping them get more done in less time.
- #1 Accessibility Platform
- #1 Digital Governance
- #1 Digital Analytics
Book your free demo and see how Silktide can 10x your web team’s productivity
- See how the platform works on your own website
- Discover how Silktide can improve your entire team’s workflow
- Regularly monitor thousands of pages across multiple websites
