Then, on another page, there it is, right in the corner—only for it to disappear again when you move on.
Consistent Help ensures that essential support—like contact links, FAQs, or live chat—is always in the same place across pages, so users don’t have to hunt for assistance when they need it most.
Who this impacts
- People with cognitive impairments: Predictable placement of help features reduces confusion and stress for users needing support.
- Infrequent or new site visitors: Predictable help options allow users who aren’t familiar with the site to feel confident that they can get help if they need it.
- Everyone: Reliable, easy-to-locate help options make the site more user-friendly.
How to meet Consistent Help
- Keep help features in a consistent location: Place support links, contact information, or live chat options in the same location on every page.
- Use templates for support elements: Design help features as part of the main template so they’re present on each page.
- Check accessibility of help options: Test that help is easy to find and use on every page using assistive tech like screen readers and voice control.
Practical example
Kitty Cache’s website includes links for “Contact Us” and “Help” in the footer of each page, giving users consistent access to support options.
Top tips
- Keep help options in the same spot: Don’t move help features around the page; consistency makes them easier to find.
- Use universal help access points: Put help links in the header or footer to ensure they’re always within reach.
- Test for ease across the site: Confirm that users can find help without searching, making support options feel like a natural part of the navigation.