Why Australian financial services organizations choose Silktide

Local support and expertise: Our friendly Australia-based sales and support teams, headquartered in Sydney, understand the unique challenges faced by the financial sector. We’re here to help!
Personalized onboarding and training: Work with our dedicated Customer Success team, located right here in New South Wales, for virtual training sessions to fit the requirements of your agency staff.
Free tools and educational materials: We help make the technical approachable, through free learning resources and engaging video content.
Secure, scalable, and usable: With robust security standards (SOC2, VPAT), customizable policy checks, and the ability to scan millions of pages, Silktide is built for Australia’s financial institutions.

Silktide helps you meet accessibility requirements

Australian financial services organizations must ensure their digital content is accessible to people with disabilities under the Disability Discrimination Act 1992 (DDA). The Australian Human Rights Commission (AHRC) can investigate complaints about inaccessible websites. Additionally, government policies often mandate WCAG 2.0 or 2.1 compliance for all public-facing financial sector websites.

Automated accessibility scans: Quickly identify DDA and WCAG 2.2 AA issues across your entire site.
Actionable fixes: Provide clear guidance for developers and content editors to resolve accessibility barriers.
Continuous monitoring: Set up scheduled scans so sites remain compliant, even as content evolves.
Manual accessibility testing: In-depth, expert-led manual accessibility auditing.

Managing large volumes of content and regulatory disclosures

Financial institutions often operate multiple websites and digital platforms – from product pages and investor information to online banking and loan applications. Keeping all these channels compliant and updated is a significant challenge.

Centralized dashboard: Track and manage accessibility, user experience, and quality issues across multiple domains in one place.
Bulk document scanning: Identify problematic PDFs and other file formats quickly.
Track and report on goals: Assign issues to relevant team members, and monitor progress toward improvement goals.
Custom policies: Writing, multimedia, brand, and legal compliance checks, uniquely tailored to your organization through powerful customized tests.

Ensuring readability & plain language

Financial products can be complex. Regulators expect clear, accessible language so consumers can make informed decisions without being misled by jargon or technical terms.

Readability checks: Evaluate content against reading level benchmarks to ensure clarity.
Guidance on terminology: Identify and replace difficult words or misleading phrases, such as “no out-of-pocket expenses” or “limited-time offer.”
User experience insights: Provide heatmaps and analytics showing where users might get stuck or confused.
Inclusive design principles: Automated checks for color contrast, font size, and layout ensure a better user experience for all patients.

Brand consistency & multi-site governance

A consistent brand and message are critical in the financial services sector. Inconsistent design or content can confuse customers and undermine trust.

Brand compliance monitoring: Automatically detect deviations in logos, colors, and style across your websites and sub-sites.
Streamlined workflows: Assign tasks to local teams, track progress, and maintain uniform standards across every digital channel.
Real-time alerts: Get notified when newly added content breaks brand guidelines.

Risk management & financial considerations

Non-compliance and poor website performance expose organizations to legal risks and impact customer trust and revenue. Outdated content, security lapses, or misleading disclosures can lead to costly lawsuits and reputational damage.

Reduced legal risk: Proactive scanning helps you avoid breaches of ASIC and APRA guidelines, as well as penalties under the Privacy Act.
Time & resource savings: Automation frees up staff hours by identifying issues instantly, allowing teams to focus on more strategic initiatives.
Enhanced customer trust: Consistently updated, clear, and accessible content improves user experience and retention, supporting long-term financial stability.
Performance monitoring: Track page speed and availability to ensure a smooth, secure user experience that builds trust.

The all-in-one solution

What sets Silktide apart?

Our unique platform is built with industry-leading technology by a passionate team of experts

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Plain-English documentation

Everything is built by us, including help content, videos, and clear explanations. Making accessibility easier to understand is one of our guiding principles.

Fully-integrated analytics

It’s not just basic stats, our cookie-free analytics platform was built from the ground up to give everyone on your team the information they need.

Expert manual auditing

The gold standard of web accessibility is manual auditing by accessibility experts. Make it a key component of your accessibility strategy. Our Inclusion team provides professional accessibility services.

User flow testing

Other platforms might be able to see you’ve got a form on your page, but they can’t test every step and let you know if they’re working.

Real time updates

Any changes you make gives you immediate feedback, so you work faster. Silktide automatically retests the thing you changed, not the whole site.

Testing behind logins

We can fully test customer account areas, Intranets, learning management portals, and any part of your websites that require a login.

Every check visible in Inspector

Every single Silktide check (hundreds of them) is shown to you on the page they occur. It increases the speed of your work dramatically.

Role-based access control

Silktide is built for Enterprise. With RBAC, user permissions, and SOC2, Silktide is used by well-known global brands, governments, healthcare providers, financial institutions, and streaming services.

Discover Silktide’s web accessibility solutions

Silktide offers comprehensive automated web accessibility testing, in-house experts for manual accessibility audits, a range of training programs and accessibility consultancy.

The complete solution for better websites

Every website management tool in one unified platform, Silktide helps you get a deeper understanding of your web estate, so you can create higher quality digital experiences.

See a live demo of Silktide