Why US Healthcare providers choose Silktide

Local support and expertise: Our friendly U.S.-based sales and support teams, headquartered in Austin, Texas, understand the unique challenges of government agencies. We’re here to help!
Personalized onboarding and training: Work with our dedicated Customer Success team, located right here in the United States, for virtual training sessions to fit the requirements of your agency staff.
Free tools and educational materials: We help make the technical approachable, through free learning resources and engaging video content.
Secure, scalable, and usable: With SOC2 compliance, VPAT, and the ability to test millions of pages, Silktide is built for global organizations.

Silktide helps you meet accessibility requirements

Hospitals, clinics, and health systems in the U.S. must ensure digital accessibility under the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act. These laws require healthcare providers to offer accessible services to patients with disabilities. Failure to comply can result in lawsuits, federal investigations, and significant reputational damage.

Automated accessibility scans: Quickly identify ADA and WCAG 2.1 AA issues across your entire site.
Actionable fixes: Provide clear guidance for developers and content editors to resolve accessibility barriers.
Continuous monitoring: Set up scheduled scans so sites remain compliant, even as content evolves.
Manual accessibility testing: In-depth, expert-led manual accessibility auditing.

Managing large volumes of content and patient portals

From hospital websites to patient portals, U.S. healthcare organizations host a massive amount of content – often including PDFs, appointment forms, telehealth portals, and more.

Centralized dashboard: Track and manage accessibility, user experience, and quality issues across multiple domains in one place.
Bulk document scanning: Identify problematic PDFs and other file formats quickly.
Track and report on goals: Assign issues to relevant team members, and monitor progress toward improvement goals.
Custom policies: Writing, multimedia, brand, and legal compliance checks, uniquely tailored to your organization through powerful customized tests.

Ensuring readability & plain language

Healthcare websites often use complex medical terminology, which can be confusing for patients – especially those with limited health literacy or for whom English is a second language. Clear, inclusive communication is crucial for equitable access to care.

Readability checks: Evaluate content against reading level benchmarks to ensure clarity.
Guidance on terminology: Spot jargon or acronyms that may hinder comprehension, encouraging plain language best practices.
User experience insights: Provide heatmaps and analytics showing where users might get stuck or confused.
Inclusive design principles: Automated checks for color contrast, font size, and layout ensure a better user experience for all patients.

Brand consistency & multi-site governance

Larger health systems often operate multiple hospitals, clinics, and specialty departments – each with its own digital presence. Inconsistencies in branding, design, or messaging can confuse patients and dilute brand trust

Brand compliance monitoring: Automatically detect color or style inconsistencies across different websites and sub-sites.
Streamlined workflows: Assign tasks to local teams, track progress, and maintain uniform standards across every digital channel.
Real-time alerts: Get notified when newly added content breaks brand guidelines.

Risk management & financial considerations

Healthcare budgets are tightly managed, and investments in technology must demonstrate clear ROI. Non-compliance with accessibility laws can lead to costly lawsuits and settlements, while outdated or inaccessible online services can erode patient trust (and revenue).

Reduced legal risk: Proactive accessibility scanning helps you avoid potential lawsuits and government fines.
Time & resource savings: Automation frees up staff hours by identifying issues instantly, allowing teams to focus on more strategic initiatives.
Better patient retention: Improved digital experiences encourage patients to stay within your healthcare network for continued care, ultimately supporting financial stability.

Discover Silktide’s web accessibility solutions

Silktide offers comprehensive automated web accessibility testing, in-house experts for manual accessibility audits, a range of training programs and accessibility consultancy.

The all-in-one solution

What sets Silktide apart?

Our unique platform is built with industry-leading technology by a passionate team of experts

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Plain-English documentation

Everything is built by us, including help content, videos, and clear explanations. Making accessibility easier to understand is one of our guiding principles.

Fully-integrated analytics

It’s not just basic stats, our cookie-free analytics platform was built from the ground up to give everyone on your team the information they need.

Expert manual auditing

The gold standard of web accessibility is manual auditing by accessibility experts. Make it a key component of your accessibility strategy. Our Inclusion team provides professional accessibility services.

User flow testing

Other platforms might be able to see you’ve got a form on your page, but they can’t test every step and let you know if they’re working.

Real time updates

Any changes you make gives you immediate feedback, so you work faster. Silktide automatically retests the thing you changed, not the whole site.

Testing behind logins

We can fully test customer account areas, Intranets, learning management portals, and any part of your websites that require a login.

Every check visible in Inspector

Every single Silktide check (hundreds of them) is shown to you on the page they occur. It increases the speed of your work dramatically.

Role-based access control

Silktide is built for Enterprise. With RBAC, user permissions, and SOC2, Silktide is used by well-known global brands, governments, healthcare providers, financial institutions, and streaming services.

The complete solution for better websites

Every website management tool in one unified platform, Silktide helps you get a deeper understanding of your web estate, so you can create higher quality digital experiences.

See a live demo of Silktide