- Status
- Optional
- AI processing region
- United States
- Purpose
- Generative AI and agent functionality, including analysing website information, responding to questions and generating recommendations
- Processing location
- United States
Transfer mechanism
Standard Contractual Clauses and the UK Addendum where applicable to a restricted international transfer
Data processed
- Prompts, questions and instructions
- Website and page content, including text and HTML
- Issue context, technical information and related findings
- Files or documents submitted to the relevant feature
- AI-generated outputs and conversation context
- Limited authorised-user and account context, such as name, organisation, role, language or locale and time zone, where required to provide the feature
Supplemental measures
- No model training on commercial API inputs and outputs by default
- 30-day default API input/output deletion period, subject to stated exceptions
- Contractual and technical security measures under Anthropic's Data Processing Addendum
Independent of your Hosting Region
Your AI Processing Region defaults to your Hosting Region, but an account administrator can choose a different AI Processing Region. This only affects AI processing and does not change your main Silktide Hosting Region.
This information may constitute Personal Data.
Special Category Data. Silktide does not require or intentionally request Special Category Data for AI features. However, website content, prompts, files or other Customer-provided content may contain such data and it may be processed if included in content sent to the provider.
Anthropic's use of data
No model training by default
Anthropic does not use inputs or outputs from its commercial products, including the Anthropic API, to train its models by default. Data may be used where a customer explicitly opts in or submits feedback.
Processing location
Silktide makes Anthropic available only under the United States AI Processing Region. Anthropic states that commercial customer data may be processed using infrastructure in selected countries in the United States, Europe, Asia and Australia by default. Data storage remains in the United States unless otherwise agreed.
Retention
Anthropic states that Anthropic API inputs and outputs are automatically deleted from its backend within 30 days by default, subject to limited exceptions such as legal requirements, Usage Policy enforcement or a separately agreed Zero Data Retention arrangement.
Security
Anthropic maintains technical and organisational security measures and is independently audited against established industry standards. Further details are available in its Data Processing Addendum and Trust Center.
Provider details
Provider
Anthropic, PBC
Address
548 Market Street
PMB 90375
San Francisco, CA 94104
United States
Contact
Anthropic Privacy Center