Your Hosting Region determines the core infrastructure used for your account. Your AI Processing Region determines which AI providers may process data for optional AI features.
Core sub-processors
These providers are used to deliver the core Silktide service. The providers applicable to your account depend primarily on your Hosting Region.
| Provider | Hosting region | Purpose | Processing location | Status | Details |
|---|---|---|---|---|---|
 Amazon Web Services, Inc. (AWS) | United States | Cloud infrastructure, server hosting and data storage | United States | Core | Details: Amazon Web Services, Inc. (AWS) |
| Amazon Web Services EMEA SARL (AWS) | Europe | Cloud infrastructure, server hosting and data storage | European Union | Core | Details: Amazon Web Services EMEA SARL (AWS) |
| Amazon Web Services Australia Pty Ltd (AWS) | APAC | Cloud infrastructure, server hosting and data storage | Australia | Core | Details: Amazon Web Services Australia Pty Ltd (AWS) |
 Okta, Inc. | All regions | User authentication and identity management | Regional: European Union, United States and Australia | Core | Details: Okta, Inc. |
 Intercom, Inc. | All regions | Customer communication and support | United States and European Union | Core | Details: Intercom, Inc. |
Optional AI sub-processors
AI providers are disabled by default and only process Customer Data when enabled by an account administrator. Availability depends on the account’s AI Processing Region.
| Provider | AI processing region | Purpose | Processing location | Status | Details |
|---|---|---|---|---|---|
 Google Cloud EMEA Limited | Europe | Generative AI and agent functionality | European Union | Optional | Details: Google Cloud EMEA Limited |
| Google LLC | United States | Generative AI and agent functionality | United States | Optional | Details: Google LLC |
 OpenAI LLC | United States | Generative AI and agent functionality | United States | Optional | Details: OpenAI LLC |
 Anthropic, PBC | United States | Generative AI and agent functionality | United States | Optional | Details: Anthropic, PBC |
 SpaceXAI LLC | United States | Generative AI and agent functionality | United States | Optional | Details: SpaceXAI LLC |
 Mistral AI SAS | Europe | Generative AI and agent functionality | European Union | Optional | Details: Mistral AI SAS |