List of sub-processors
The sub-processors that may process your data depend on how your Silktide account is configured.
Your Hosting Region determines the core infrastructure used for your account. Your AI Processing Region determines which AI providers may process data for optional AI features.
Core sub-processors
These providers are used to deliver the core Silktide service. The providers applicable to your account depend primarily on your Hosting Region.
| Provider | Hosting region | Purpose | Processing location | Status | Details |
|---|---|---|---|---|---|
 Amazon Web Services, Inc. (AWS) | United States | Cloud infrastructure, server hosting and data storage | United States | Core | Details: Amazon Web Services, Inc. (AWS) |
| Amazon Web Services EMEA SARL (AWS) | Europe | Cloud infrastructure, server hosting and data storage | European Union | Core | Details: Amazon Web Services EMEA SARL (AWS) |
| Amazon Web Services Australia Pty Ltd (AWS) | APAC | Cloud infrastructure, server hosting and data storage | Australia | Core | Details: Amazon Web Services Australia Pty Ltd (AWS) |
 Okta, Inc. | All regions | User authentication and identity management | Regional: European Union, United States and Australia | Core | Details: Okta, Inc. |
 Intercom, Inc. | All regions | Customer communication and support | United States and European Union | Core | Details: Intercom, Inc. |
Optional AI sub-processors
AI providers are disabled by default and only process Customer Data when enabled by an account administrator. Availability depends on the account’s AI Processing Region.
| Provider | AI processing region | Purpose | Processing location | Status | Details |
|---|---|---|---|---|---|
 Google Cloud EMEA Limited | Europe | Generative AI and agent functionality | European Union | Optional | Details: Google Cloud EMEA Limited |
| Google LLC | United States | Generative AI and agent functionality | United States | Optional | Details: Google LLC |
 OpenAI LLC | United States | Generative AI and agent functionality | United States | Optional | Details: OpenAI LLC |
 Anthropic, PBC | United States | Generative AI and agent functionality | United States | Optional | Details: Anthropic, PBC |
 SpaceXAI LLC | United States | Generative AI and agent functionality | United States | Optional | Details: SpaceXAI LLC |
 Mistral AI SAS | Europe | Generative AI and agent functionality | European Union | Optional | Details: Mistral AI SAS |
International transfers
Where a transfer mechanism is shown as Standard Contractual Clauses (SCCs), it applies only where the relevant processing constitutes a restricted international transfer.
Full details, including transfer mechanisms and any supplemental measures, are available under each provider’s details.