Transfer mechanism
Standard Contractual Clauses and the UK Addendum where applicable to a restricted international transfer

Data processed

  • Prompts, questions and instructions
  • Website and page content, including text and HTML
  • Issue context, technical information and related findings
  • Files or documents submitted to the relevant feature
  • AI-generated outputs and conversation context
  • Limited authorized-user and account context, such as name, organisation, role, language or locale and time zone, where required to provide the feature

Supplemental measures

  • Prompts and responses are not used to train or improve Google models under the Paid Services terms
  • Encryption of data in transit and at rest
  • Silktide sends only the Customer Data required to provide the enabled AI feature

Service used
Gemini API direct and Google Vertex USA

Independent of your Hosting Region
Your AI Processing Region defaults to your Hosting Region, but an account administrator can choose a different AI Processing Region. This only affects AI processing and does not change your main Silktide Hosting Region.

This information may constitute Personal Data.

Special Category Data. Silktide does not require or intentionally request Special Category Data for AI features. However, website content, prompts, files or other Customer-provided content may contain such data and it may be processed if included in content sent to the provider.

Google’s use of data

No model training
Silktide uses the paid Gemini API. Google states that prompts and responses submitted through Paid Services are not used to improve Google products or train its general models.

Processing location
Silktide makes this integration available under the United States AI Processing Region. The native Gemini API does not provide a regional processing commitment: Google states that paid-service prompts and responses may be transiently stored or cached in any country where Google or its agents maintain facilities.

Retention
Google logs prompts and responses for a limited period for safety, security, abuse detection and required legal or regulatory purposes in accordance with the Gemini API terms. Optional developer-owned API logging has separate retention controls.

Security
Customer Data is processed under Google’s Data Processing Addendum for Products Where Google is a Data Processor. Google applies technical and organisational security measures, including encryption and access controls.

Provider details

Provider
Google LLC

Address
1600 Amphitheatre Parkway
Mountain View, CA 94043
United States

Contact
Google Privacy Inquiry Form

Relevant documents